FAQ | Travelstart Qatar

Confirming your selected flight...

FAQ

  1. Enter where you are flying from.
  2. Enter where you are flying to.
  3. Enter your departure date.
  4. Check whether you want a return trip or one way (it is defaulted to return).
  5. Enter your return date.
  6. Enter how many passengers are traveling (it is defaulted to 1 adult).
  7. You can choose to specify a particular airline if you like (this is optional).
  8. Click the giant orange Search Button and you're off!
  9. After a short wait you will be presented with a page of results (the cheapest fares from each of the airlines that fly to your destination).
  10. When you have decided which flight suits you best simply click the 'Select' button.
  11. After another short wait you will be taken to a screen where you will see your flight selection, a choice of possible travel extras that are available. If you would like more information about any of the products, please do not hesitate to contact us. When you are ready to pay simply click the 'Book Now' button.
  12. After a short wait you will be taken to a booking page where you can verify your choices and enter your credit card details. Click the 'Pay Now' button when you're ready to pay. This may sound like a lot, but it's much simpler when you actually try it out!
Your booking can only be confirmed once your payment has been processed. First we send you a 'booking confirmation' e-mail. This contains:
  1. Your booking reference number with us
  2. Your flight details
  3. Your payment details
We reserve the right to cancel the reservation and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary. When your ticket has been issued we send you a "Ticket Confirmation" email. This contains
  1. The information if a paper or eticket has been issued
  2. The ticket number in case it is an eticket
  3. A link where you can access your booking online at any time
Many people think nonstop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board. An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline.
The minimum connecting time is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic conferences and varies according to the airport and the airline. The connection times we offer on our website are in accordance with these standards, so you don't have to worry about them.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation. This is only valid if your journey was booked on one ticket.

Meals and transport should also be offered by the airline if the waiting period is long.
Yes, you can! While it is not possible to book a ticket with a stopover on our website, you can contact our Direct Sales Team, to assist you with the booking.

Please send them an email to info@travelstart.qa or contact the team on +971 4 311 6 667 - they will be happy to hear from you.
Absolutely. While this is not possible on our website as it only offers a point to point service, simply contact our Sales Team,to assist you with the booking.

Please either send them an email to info@travelstart.qa or contact the team on +971 4 551 5 323 - they will be happy to hear from you.
Yes with our Multicity function, you can book up to 6 different cities within the same ticket. If you do not find what you are looking for on our website please contact our Direct Sales Team, to assist you with the booking. Please either send an email to info@travelstart.qa or contact the team on +971 4 551 5 323 - our agents will be happy to hear from you.
It is not possible to book more than 9 people at the same time. BUT you can make two separate reservations on the website. Please bear in mind that we cannot guarantee that there will still be seats available when you make the second reservation as you might have grabbed the last seats with your first booking. If you are nervous about this just call our travel experts, on +971 4 551 5 323 or send them an email to info@travelstart.qa
Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.
Children under the age of 2 will not get their own seat. They will have to sit on an adult's lap. Most airlines offer baby baskets to be requested on long haul flights. To make this request, please do the following:
  • Please contact us, via email on info@travelstart.qa or by telephone on +971 4 551 5 323. A service fee may apply to process this request.
Unfortunately we can't help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account. For example: how many miles you have accumulated.

What we can do is make sure that your frequent flyer air miles are credited to your account when you book with us.
  • Please contact us, via email on info@travelstart.qa or by telephone on +971 4 551 5 323. A service fee may apply to process this request.
The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto the following website to check if your flight itinerary has been changed:

www.checkmytrip.com
 
You have the option to choose services and optional extras when you make your booking online and pay for it straight away. All the extras that apply to your booking will appear during the booking process.

After your ticket has been issued you can also purchase the above additional services. Contact us via email at info@travelstart.qa or by telephone on +971 4 311 6 667.
Please contact us via email on info@travelstart.qa or by telephone on +971 4 551 5 323. Kindly provide us with the information, which passengers will be in need of wheelchair assistance, their age, if they can walk short distances, climb step and help themselves on board or if they are wheelchair-bound on a permanent bases. Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.
Low Cost Airlines usually requests to see the credit card at check-in in order to avoid possible fraud. If a third party has paid for your flight it will be sufficient to bring a copy of the credit card as well as a copy of the credit card holder's ID.
With pleasure! Our Direct Sales Team will be happy to assist you with your booking. Simply send them an email on info@travelstart.qa or call our team on +971 4 551 5 323. They will be happy to assist you.
Often these problems are caused by certain settings on your computer. Please delete your cookies and temporary offline files / cache of your internet browser and see if that makes a difference. If this doesn't help - have you checked your security settings on your computer? Perhaps these settings are too high (sensitive) and therefore block access to certain web pages.

Please also check your firewall settings as these could cause problems while you are connecting to secure web pages like our payment form. Another reason could be that your anti-virus software can interfere with your connection to certain secure websites.
Certain airlines and/or governments of the country/ies that you are visiting require/s the further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passengers' full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.

When you make a booking, we will remind you to provide us with these details via an urgent email requesting the necessary information.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (Qatari time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:
  • Passport number
  • Country where passport was issued
  • Date of passport expiry
  • Nationality
  • Redress number (if applicable)
    (The redress number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification. People who this is applicable to can apply for a Redress Number at http://www.tsa.gov/stakeholders/secure-flight-program.)
    If you haven't heard of it before, don't worry about it. You can leave it blank.
If you are not travelling from/via/to the USA or with airlines Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.

If you are interested in more details, please click on the links below:
http://www.tsa.gov/stakeholders/secure-flight-program
http://en.wikipedia.org/wiki/Advance_Passenger_Information_System
At present, we accept Visa and Mastercard. You need to enter your credit card details on our website when making your booking in order to process your payment and confirm your booking.

Your payment should be made immediately in order to have the quoted price guaranteed.
Your payment should be made immediately or before midnight (Qatar time) the same day the booking was made, in order to have the quoted price guaranteed.
If you have trouble making the payment, please double check that you have typed in all digits (usually 16 digits), expiry date and 3 digits on back of card correctly.

If all information is correctly stated, please contact your bank to make sure that the complications are not initiated on their side for example because you might have a limit for large amounts.
Yes. Absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.

For more information, please check out Thawte's website
Yes, if you have more than one passenger and would like to pay for each ticket separately. So you could pay one ticket with one card and the other ticket with another card. It is, however, not possible to pay one ticket partially with two different credit cards.
We will email you a receipt of payment as soon as we have received it.
Airport departure taxes are included in the prices you see on our website. However, in certain countries (like Thailand for example), a local departure tax is payable directly at the airport on day of departure, in local currency. Prior to ticket issue, taxes can fluctuate due to currency conversions which may alter the total amount due for the booking.

We reserve the right to re-price your booking at the correct amount on day of ticket issue. Should you be unhappy with the new amount, we will refund you in full.
Often these problems are caused by certain settings on your computer. Please delete your cookies and temporary offline files / cache of your internet browser and see if that makes a difference. If this doesn't help - have you checked your security settings on your computer? Perhaps these settings are too high (sensitive) and therefore block access to certain web pages.

Please also check your firewall settings as these could cause problems while you are connecting to secure web pages like our payment form. Another reason could be that your anti-virus software can interfere with your connection to certain secure websites.
If you have booked an e-ticket, it will be emailed to you shortly after we receive your payment.
Electronic ticket or 'e-ticket' is a paperless ticketing system whereby the ticket is held in the airline's database. So we are not sending you the actual ticket via email but only the information you need at the check-in. E-tickets cannot be lost or be used by anyone else, so they are safer than standard paper tickets.
No, this is not possible. All airlines now make use of the e-ticket system, and all the tickets that we issue are e-tickets.
Most Low Cost Airlines do not send out tickets but will email you a booking confirmation which you will use to check-in with instead.
Unfortunately there is no simple answer to this question - the rules vary between airlines and different rules pertain to each airfare and booking class.

Please note that handling fees will apply when we check the fare conditions of your ticket for you, even if the outcome is that the airline does not allow changes.
You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don't check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become useless. Please note that you will not get any money refunded for any parts of the ticket not used.
No, it is unfortunately not possible to change departure or destination city on your booking.
Most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been misspelled.

If the name on your ticket is not correctly spelled, please contact us, via email on info@travelstart.qa or by telephone on +971 4 551 5 323.

Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes.
In most cases, the airline will permit us to reissue the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Please contact us, via email on info@travelstart.qa or by telephone on +971 4 551 5 323.

Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes.
The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto either of the following websites to check if your flight itinerary has been changed:

www.checkmytrip.com
www.viewmytrip.com
www.mytripandmore.com

We will inform you, which website applies to you, in the ticket confirmation and the travel soon email you will receive before you leave.
Please contact us via email or phone, our details can be found through our Contact Us section on our website.
Most airlines offer meals on board long haul flights (flights with duration of more than 6 hours) as part of the flight. Only a few airlines offer menus and charge for their meals on board especially on short haul flights or domestic / regional flights. Sometimes a light snack is served and if not, you will be able to purchase food on board. If you are traveling on a long-haul flight and would like to request a special please contact our office on +971 4 551 5 323 or email your request to info@travelstart.qa. Please note that a special meal needs to be requested at least 72 hours prior to departure and that we cannot guarantee this service as the confirmation of your requests depends on the airline.
If you would like to request a seat please contact our office on +971 4 551 5 323 or email your request to info@travelstart.qa.

We will make a request on your behalf to the airline you're flying with and advise you of the procedures and charges by e-mail. Please note that seat requests have to be confirmed by the airline and cannot be guaranteed and that some airlines do not allow pre-seating at all. Most airlines reserve their exit row seats for their Gold members or make them only available at check/in. Bulk seats behind a divider are usually reserved for parents traveling with infants as baby baskets can be attached to the wall but remaining seats can be requested directly at check-in.

Please note that we cannot guarantee these services as the confirmation of your requests depends on the airline. In some cases the airline charge a fee, which we will have to charge you additionally or it might be possible to pay the airline directly before check-in.
Children under the age of 2 will not get their own seat. They will have to sit on an adult's lap. Most airlines offer baby baskets to be requested on long haul flights. To make this request please contact us on +971 4 551 5 323 or email your request to info@travelstart.qa. Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.
Please book your pet directly with the airline. We are unfortunately not permitted to handle any pet bookings.
Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.
Please contact us via our contact us form. Kindly provide us with the information, which passengers will be in need of wheelchair assistance, their age, if they can walk short distances, climb step and help themselves on board or if they are wheelchair-bound on a permanent bases. Please note that we cannot guarantee this service as the confirmation of your requests depends on the airline.
No. It will necessary for you to contact the embassies of the countries in your itinerary to find out which travel documents are needed. We recommend doing so before you make your booking as some countries require you to apply for a visa at the embassy in person.
The Airlines recommend the following standard check-in times:
  • Domestic flights: 1 hour prior to departure
  • International flights: 2 hours prior to departure
  • Flights to and from USA: 3 hours prior to departure is recommended
To find out which Terminal you depart from and arrive in, please refer to the website address on your E-ticket confirmation, insert your flight reference number and surname, and this will give you full access to all info regarding your flight reservation.It will be one of the following website addresses:

www.checkmytrip.com
www.viewtrip.com
www.mytripandmore.com
The minimum connecting time is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic conferences and varies according to the airport and the airline. The connection times we offer on our website are in accordance with these standards, so you don't have to worry about them.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation. This is only valid if your entire journey was booked on one ticket. Meals and transport might also be offered by the airline if the waiting period is long.
The rules vary between airlines and it also depends on the destination you are traveling to.

Please note that some airlines don't have a baggage allowance as part of the airfare and charge all luggage additionally per kilogram or per bag. The best way to check what applies for your travel is to visit the website of the airline you are traveling with.
Security measures have been released concerning articles prohibited in the cabin and the transportation of liquids. These regulations apply, regardless of destination, to all flights departing from or with transfer via any of the 27 countries in the European Union.

No cutting tool, metallic or non-metallic, or anything that can be used as a weapon, can be brought into the cabin. These objects will be removed when your luggage is inspected. Any object that has been removed is subject to destruction. When in doubt, please place these objects in your checked luggage.

We strongly advise you to place all liquids in your checked baggage prior to departure.The following are considered as liquids: gels, semi-solid materials, lotions and the contents of pressurized containers such as: toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols and all other articles of similar consistency. Please note that you are only permitted to take a maximum of 100ml per item with you in your hand luggage not exceeding one liter in total. The containers need to be packed in a re-sealable plastic bag (for example a sandwich bag). If you left it to last minute, most shops at the airport sell them as well.
If you are traveling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination. However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa. If your journey includes different airlines, please ask at check-in if it is possible to through-check your luggage to the final destination. If you travel on two tickets in order to get to your final destination, please advise the check-in staff accordingly to find out if your luggage will be checked through.
Yes, you need a Passport. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport.

As Visa regulations differ from country to country, please call the respective Embassy directly. Please note that you might need a transit visa for certain countries or if you transit for longer than 8 hours.

You could also access the following website for more information: www.iatatravelcentre.com
Certain airlines and/or governments of the country/ies that you are visiting require/s the further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passengers' full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.

When you make a booking, we will remind you to provide us with these details via an urgent email with a link that allows you to fill out the necessary information using an online form. We also display information online with the option to fill out a form during the booking process.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (South African time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:
  • Passport number
  • Country where passport was issued
  • Date of passport expiry
  • Nationality
  • Redress number (if applicable)
    (The redress number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification. People who this is applicable to can apply for a Redress Number at http://www.tsa.gov/stakeholders/secure-flight-program.)
    If you haven't heard of it before, don't worry about it. You can leave it blank.
If you are not travelling from/via/to the USA or with airlines Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.

If you are interested in more details, please click on the links below:
http://www.tsa.gov/stakeholders/secure-flight-program
http://en.wikipedia.org/wiki/Advance_Passenger_Information_System
As Health Requirements differ from country to country, please call the respective Embassy or contact your doctor.

You could also access the following website for more information: www.iatatravelcentre.com.
Only a few Airlines still require this to be done but as a safety measure, we strongly recommend that you call the Airline directly at least 72 hours prior to departure to reconfirm your flight and ensure that no changes were made to your itinerary - especially for your return flight as the Airlines struggle to reach their passengers when they are at their destination.
Yes you can! First, make sure you are signed in. Then click the 'newsletter subscription' link in the footer of any page. You will be taken to a page with a big orange 'unsubscribe me' button. Click it and you're done.
Low Cost Airlines require to see the Credit Card at check-in as a protection of possible fraud. In case you don't have the Credit Card the booking was paid with it will be sufficient to bring a copy of the credit card and a copy of the credit card holder's ID.
Often these problems are caused by certain settings on your computer. Please delete your cookies and temporary offline files / cache of your internet browser and see if that makes a difference. If this doesn't help - have you checked your security settings on your computer? Perhaps these settings are too high (sensitive) and therefore block access to certain web pages.

Please also check your firewall settings as these could cause problems while you are connecting to secure web pages like our payment form. Another reason could be that your anti-virus software can interfere with your connection to certain secure websites.

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You are searching for a return flight, from .
06 Dec 2016 - 14 Dec 2016

for 1 passenger